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Before you continue to use the Castrol Lubricant Oracle, you must read and confirm your acceptance of the notice below.
Whilst the information made available on this website has been prepared in good faith and is believed to be accurate as at the date it was last updated, no warranty or representation, express or implied, is made as to its accuracy or completeness. Furthermore, the recommendations provided on this website are of a general nature only and are based on our current product range. These recommendations are not intended to amount to, and should not be relied on as being, technical advice on any specific piece of equipment or machinery, or regarding any specific issue or problem. No liability is accepted for any such reliance (save in the case of fraud). All products, services and information supplied are provided under Castrol’s standard conditions of sale. You should consult your local Castrol representative if you require any further information or a specific recommendation.
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As part of our continued commitment to improve our service delivery we are pleased to introduce our Customer Charter. The Charter outlines our supply and service standards and is focused on the transactional elements of our offer that we know are important to you.
We have gathered feedback from customers around the world to identify how we can better service your needs and the results were clear – you want simplification, ease of doing business and a reliable and consistent experience.
Our ambition therefore is simple: to provide a simple, efficient and effective service experience that is clear about how we offer Castrol products and services, now and in the future.
Whilst some of these standards may be different to what you are used to, they are designed to ensure we can deliver a consistent service to you – every time. It is our aim to make your buying journey with us as easy and straightforward as possible, reducing
complexity for both you and for our teams.
Our initial deployment is focused across our main strategic ports and prioritised operational charter elements, over time we
will widen the reach in both port coverage and operational charter elements and we look forward to sharing more detail on this
as we progress our Charter.
If you have any questions or need further information please don’t hesitate to reach out to your Castrol sales, technical service
or customer services teams, they will be delighted to help. Thank you for your continued support and we always welcome and
value your feedback.