Amsterdam

Netherlands

52° 24' N, 4° 49' E Show nearby ports

Product range availability: Full

  • Working days Mon, Tue, Wed, Thur, Fri
  • Notice required 2 working days
  • Local Time 09:05 (GMT: +1)

How to order

Our preferred method of order placement is now via E-Ordering (Email or approved Portals). To enable us to process your order effectively and efficiently we now provide a standard order template which ensures we capture all the relevant information to support your order request. The ordering email address is relevant to the customer service centre where your offices are based or where you usually place orders.

Download Order Template

If you would like further information, please contact your local sales representative.

Please do not contact the office in the country where the supply is required but the customer service centre where your offices are based or where you usually place orders.

Phone: Out of hours: Fax:

Order & port information

Bulk
Barge 3000L
Truck 3000L
IBC 3000L
Pack
Drums 4
Drums pumped N/A

Charges

Barging charge may apply

Product availability

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Castrol Customer Charter

As part of our continued commitment to improve our service delivery we are pleased to introduce our Customer Charter. The Charter outlines our supply and service standards and is focused on the transactional elements of our offer that we know are important to you.

We have gathered feedback from customers around the world to identify how we can better service your needs and the results were clear – you want simplification, ease of doing business and a reliable and consistent experience.

Our ambition therefore is simple: to provide a simple, efficient and effective service experience that is clear about how we offer Castrol products and services, now and in the future.

Whilst some of these standards may be different to what you are used to, they are designed to ensure we can deliver a consistent service to you – every time. It is our aim to make your buying journey with us as easy and straightforward as possible, reducing complexity for both you and for our teams.

Our initial deployment is focused across our main strategic ports and prioritised operational charter elements, over time we will widen the reach in both port coverage and operational charter elements and we look forward to sharing more detail on this as we progress our Charter.

If you have any questions or need further information please don’t hesitate to reach out to your Castrol sales, technical service or customer services teams, they will be delighted to help. Thank you for your continued support and we always welcome and value your feedback.

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